Shipping policy
Shipping Policy
At ZoksTees, each item is made to order after your purchase is placed. This allows us to create fresh, custom-printed apparel for every customer.
Order Processing & Production Time
Most orders are processed and sent into production shortly after checkout.
Because our products are made to order, please allow time for your item to be printed, packed, and prepared for shipment.
Typical production time is 2–7 business days before an order ships.
Production times may vary during holidays, high-volume periods, or due to supply chain delays.
Shipping Time
After your order has been produced and shipped, delivery time depends on the shipping method, destination, and carrier.
Estimated shipping times are generally:
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United States: 3–7 business days after shipment
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International: 7–21 business days after shipment
These are estimated delivery windows and are not guaranteed.
Shipping Rates
Shipping rates are calculated and displayed at checkout before payment is completed.
Available shipping options may vary depending on the product, delivery location, and carrier availability.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Please allow 24–48 hours for tracking updates to appear after the carrier receives the package.
Multiple Shipments
Some orders may arrive in separate packages. This can happen when items are produced by different print providers, shipped from different facilities, or fulfilled at different times.
If your order arrives in multiple shipments, you may receive more than one tracking number.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
ZoksTees is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an address error after placing your order, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes once an order has entered production or shipped.
Delayed, Lost, or Stolen Packages
Carrier delays can happen due to weather, holidays, high package volume, customs processing, or other issues outside of our control.
If your tracking shows that your package was delivered but you did not receive it, please first check with neighbors, household members, building management, or your local carrier.
ZoksTees is not responsible for packages marked as delivered by the carrier, but we will do our best to help you review the situation.
For lost or delayed packages, contact us at:
Please include your order number and tracking number.
International Shipping
International orders may be subject to customs fees, import duties, taxes, or other charges required by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated at checkout.
Customs processing may also delay delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery at:
Please include your order number, a description of the issue, and clear photos of the item and packaging.
We will review the issue and, if approved, provide a replacement, refund, or another appropriate resolution.
Contact Us
For shipping questions, order tracking help, or delivery concerns, please contact us:
ZoksTees Customer Support
Email: sales@zokstees.com
We usually respond within 1–2 business days.