Returns & Exchanges Policy

Last Updated: June 22, 2026

We want you to feel confident ordering from ZoksTees. If your order arrives damaged, defective, misprinted, incorrect, or missing an item, we will make it right.

Most ZoksTees items are printed after your order is placed. This allows us to offer more designs, sizes, colors, and product options without mass-producing inventory. Because many items are made specifically for your order, standard returns and exchanges are limited for wrong size selection, color preference, buyer’s remorse, or change-of-mind purchases.

Quick Answers

  • Please contact us within 30 days of delivery if there is an issue with your order.
  • Damaged, defective, misprinted, incorrect, or missing items are covered.
  • Wrong item, wrong size, or wrong color sent compared to your order confirmation is covered.
  • Standard size or color exchanges are not available for made-to-order items.
  • Approved refunds are issued to the original payment method.
  • Need help? Email sales@zokstees.com.

Return and Replacement Window

Please contact us within 30 days of delivery if your order arrives damaged, defective, misprinted, incorrect, or missing an item.

Requests reported after 30 days from delivery may not be eligible for a replacement, refund, or other resolution.

Eligible Order Issues

The following issues may qualify for a replacement, refund, or another appropriate resolution:

  • Damaged item
  • Defective item
  • Misprinted artwork
  • Incorrect item received
  • Incorrect size or color sent compared to the order confirmation
  • Missing item from an order

Made-to-Order Return Limits

Because most ZoksTees products are custom printed after your order is placed, we are not able to accept standard returns or exchanges for:

  • Ordering the wrong size
  • Choosing the wrong color
  • Buyer’s remorse
  • Preference changes after delivery
  • Change-of-mind purchases
  • Items that have been worn, washed, damaged, or altered after delivery
  • Issues reported more than 30 days after delivery

Please review the product description, color options, size information, and order details carefully before completing checkout.

How to Request Help With an Order

If there is an issue with your order, please contact us at sales@zokstees.com.

Please include:

  • Your order number
  • The email address used at checkout
  • A brief description of the issue
  • Clear photos of the item, print issue, damage, packaging, or incorrect product received

You may also request help through your ZoksTees customer account:

https://accounts.zokstees.com

Photos help us review the issue faster and choose the best next step.

Damaged, Defective, Misprinted, Incorrect, or Missing Items

If your item arrives damaged, defective, misprinted, different from what you ordered, or missing from the package, contact us within 30 days of delivery.

After reviewing the issue, we may provide one of the following:

  • A replacement item
  • A refund to the original payment method
  • Another appropriate resolution based on the situation

We may request photos or additional information so we can confirm the issue and resolve it properly.

Exchanges

We do not offer standard size or color exchanges for made-to-order items because each product is printed after the order is placed.

If ZoksTees or one of our production partners sent the wrong item, wrong size, wrong color, or a defective product, contact us within 30 days of delivery so we can review and help resolve the issue.

Refunds

Approved refunds are issued to the original payment method used at checkout.

After a refund is processed, your bank, credit card company, or payment provider may take additional time to post the funds to your account.

Original shipping charges may not be refundable unless the issue was caused by a damaged, defective, misprinted, incorrect, or missing item.

Return Shipping

Please do not send items back without contacting ZoksTees Customer Support first.

If a physical return is required, we will provide return instructions by email or through your ZoksTees customer account.

For damaged, defective, misprinted, incorrect, or missing-item issues, ZoksTees will review the situation and provide the next step. If the issue was caused by a production or order error, customers will not be responsible for return shipping unless otherwise explained during the resolution process.

For any approved return that is not caused by damage, defect, misprint, incorrect item, or ZoksTees error, the customer may be responsible for return shipping costs.

Order Cancellations

Orders may be sent into production quickly, so cancellation requests are not guaranteed.

If you need to cancel an order, please contact us as soon as possible at sales@zokstees.com.

If the order has already entered production, been packed, or shipped, we may not be able to cancel it.

Orders From Pinterest, TikTok, or Other Shopping Channels

If you discovered ZoksTees through Pinterest, TikTok, social media, shopping ads, product tags, or another sales channel and completed checkout on ZoksTees.com, this Returns & Exchanges Policy applies to your order.

If an order is completed through an in-app marketplace checkout or another platform-managed checkout, that platform’s order tools, return process, refund timing, and customer support options may also apply. Please review the order details shown at checkout and in your order confirmation.

No matter where you found us, you can contact ZoksTees Customer Support at sales@zokstees.com for help with a ZoksTees order.

Contact Us

For questions about returns, exchanges, replacements, refunds, cancellations, or order issues, please contact us:

ZoksTees Customer Support
Email: sales@zokstees.com
Customer Account Portal: https://accounts.zokstees.com
Mailing Address: 285 W. Prairie Shopping Center PMB 1, Hayden, ID 83835
Website: ZoksTees.com

We usually respond within 1–2 business days.