Shop With Confidence
We want you to feel confident ordering from ZoksTees. If your order arrives damaged, defective, misprinted, incorrect, or missing an item, we will make it right.
Every ZoksTees item is custom printed after your order is placed. This helps us offer a wide variety of travel, surf, outdoor, faith, humor, and lifestyle designs without mass-producing inventory.
Because each product is made especially for your order, we are not able to accept standard returns or exchanges for wrong size selection, color preference, buyer’s remorse, or change-of-mind purchases.
Need Help With an Order?
Customers can request help with an eligible order issue through their ZoksTees customer account.
Customer Account Portal:
https://accounts.zokstees.com
To start a return, replacement, or order issue request:
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Sign in using the email address used at checkout.
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Open the order that has an issue.
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Follow the prompts to request help with the order.
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Include a clear explanation of the problem and upload photos if requested.
You may also contact us directly at sales@zokstees.com.
Please include:
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Your order number
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The email address used at checkout
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A brief description of the issue
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Clear photos of the item, print issue, damage, packaging, or incorrect product received
Submitting a request does not automatically guarantee a return, refund, or replacement. All requests are reviewed according to this policy.
Return & Replacement Window
Please submit your request within 30 days of delivery if there is an issue with your order.
Eligible issues may include:
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Damaged items
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Defective items
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Misprinted artwork
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Incorrect item received
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Incorrect size or color sent compared to the order confirmation
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Missing items from an order
Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please submit a request through your ZoksTees customer account at https://accounts.zokstees.com or contact us at sales@zokstees.com within 30 days of delivery.
If your claim is approved, we may offer one of the following:
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A replacement item
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A refund to the original payment method
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Another appropriate resolution based on the issue
We may request photos or additional information before approving a replacement or refund.
Non-Returnable Items
Because our products are custom printed and made to order, we generally cannot accept returns or exchanges for:
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Ordering the wrong size
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Choosing the wrong color
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Buyer’s remorse
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Preference changes after delivery
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Items that have been worn, washed, damaged, or altered after delivery
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Items reported after 30 days from delivery
Please review the product description, color, and size information carefully before placing your order.
Exchanges
We do not offer standard size or color exchanges because each product is printed after the order is placed.
If you received the wrong item, wrong size, wrong color, or a defective product due to an order or production error, please submit a request within 30 days of delivery so we can review the issue.
Refunds
Approved refunds will be issued to the original payment method used at checkout.
Once a refund is processed, your bank, credit card company, or payment provider may take additional time to post the funds to your account.
Original shipping charges may not be refundable unless the issue was caused by a damaged, defective, misprinted, or incorrect item.
Return Shipping
If a physical return is required, we will provide instructions by email or through your ZoksTees customer account.
Please do not send items back without contacting us first or submitting an approved request. Unauthorized returns may not be accepted.
Depending on the situation, customers may be responsible for return shipping costs unless the item was damaged, defective, misprinted, or incorrect.
Order Cancellations
Because ZoksTees products are custom printed and orders may be sent into production quickly, cancellation requests are not guaranteed.
If you need to cancel an order, please act as soon as possible.
You may request help through your ZoksTees customer account:
You may also contact us immediately at:
If the order has already entered production or shipped, we may not be able to cancel it.
Important Notes
Please do not send any item back without first submitting a request or contacting ZoksTees Customer Support.
Unauthorized returns may not be accepted.
Items must be reviewed and approved before a replacement, refund, or other resolution is issued.
Contact Us
For questions about returns, exchanges, replacements, refunds, or order issues, please contact us:
ZoksTees Customer Support
Email:
sales@zokstees.com
Customer Account Portal:
https://accounts.zokstees.com
We usually respond within 1–2 business days.