FAQ
QUICK ANSWERS
✔ Every order is professionally printed specifically for you.
✔ Production typically takes 2–7 business days.
✔ U.S. delivery typically takes 3–7 business days after shipment.
✔ Tracking information is emailed as soon as your order ships.
✔ If your order arrives damaged, defective, or incorrect, we'll make it right.
✔ Need assistance? We're happy to help at sales@zokstees.com.
Who is ZoksTees?
ZoksTees is a U.S.-based lifestyle apparel brand inspired by travel, adventure, surf culture, the outdoors, faith, humor, and the unforgettable places people love. We create soft, premium graphic apparel with a timeless vintage feel that's designed to be worn, lived in, and enjoyed for years.
Where is ZoksTees located?
ZoksTees is based in Hayden, Idaho, USA.
Although we're an online store, we're committed to providing friendly, responsive customer support whenever you need us.
How do I contact ZoksTees?
The easiest way to reach us is through our Contact page or by emailing sales@zokstees.com.
If you're contacting us about an order, including your order number and the email address used during checkout helps us assist you more quickly.
Orders & Production
Are ZoksTees products made specifically for each customer?
Yes.
Every ZoksTees garment is professionally printed after your order is placed. Instead of sitting on a warehouse shelf, your apparel is created specifically for you, helping ensure you receive a freshly printed item made just for your order.
Why does production take a few days?
Each order goes through several important steps before it ships, including garment preparation, professional printing, quality inspection, careful packaging, and carrier pickup.
This process typically takes 2–7 business days, after which your order is on its way.
How are orders fulfilled?
After your order is placed, it enters our production process where your apparel is professionally printed, inspected for quality, carefully packaged, and shipped directly to the address provided during checkout.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible.
Because production begins quickly, we can't always guarantee changes or cancellations once work has started. However, we'll always do our best to help whenever possible.
You may also request assistance through your customer account:
or email us directly at sales@zokstees.com.
Can I update my shipping address?
If you notice an address error, contact us immediately.
If your order hasn't entered production or shipped yet, we'll gladly update it whenever possible.
Please double-check your shipping address before completing checkout to help avoid delays.
Shipping
Do you offer free shipping?
Yes.
ZoksTees currently offers Free U.S. Shipping on qualifying orders, as displayed on our website. Available shipping options and rates are also shown during checkout before payment is completed.
How long will it take to receive my order?
Typical production time is 2–7 business days.
After shipment:
United States: Usually 3–7 business days
International: Usually 7–21 business days
These are estimated delivery times and can occasionally vary due to carrier delays or seasonal shipping volume.
Will I receive tracking information?
Yes.
As soon as your order ships, we'll send a shipping confirmation email that includes tracking information whenever it's available.
Please allow up to 24–48 hours for tracking updates to begin appearing after the carrier receives your package.
Why did my order arrive in multiple packages?
Some orders may ship separately if different products are completed at different times or are shipped from different production locations.
If this happens, don't worry—your remaining package(s) are usually close behind and may have separate tracking numbers.
Do you ship internationally?
Yes.
Many ZoksTees products are available for international shipping depending on destination and carrier availability.
International orders may be subject to customs duties, taxes, or import fees required by the destination country.
Are delivery dates guaranteed?
Shipping estimates are based on normal carrier performance but occasionally delays can occur due to weather, holidays, customs processing, or other circumstances outside anyone's control.
We'll always do our best to get your order on its way as quickly as possible.
What if tracking says my package was delivered but I can't find it?
First, check around your home, mailbox, package lockers, neighbors, household members, or building management.
If you're still unable to locate your package, contact us with your order number and tracking information. While carriers are responsible for final delivery, we'll gladly help review the situation and assist however we can.
Returns, Exchanges & Refunds
What is your return policy?
Your satisfaction matters to us.
If your order arrives damaged, defective, misprinted, incorrect, or missing an item, we'll work quickly to make it right.
Because every item is created specifically for your order, we aren't able to accept returns or exchanges for selecting the wrong size, color, or simply changing your mind. We encourage customers to carefully review sizing information before placing an order.
How do I request help with an order?
You can quickly submit an order issue through your customer account:
Simply:
• Sign in using the email used at checkout
• Open the affected order
• Describe the issue
• Upload photos if requested
You may also email us directly at sales@zokstees.com and we'll be happy to help.
How long do I have to report an issue?
Please contact us within 30 days of delivery if your order arrives damaged, defective, incorrect, or has another qualifying issue.
What issues qualify for a replacement or refund?
Examples include:
• Damaged items
• Manufacturing defects
• Print quality issues
• Incorrect item received
• Incorrect size or color sent
• Missing items
Can I exchange for another size or color?
Because every item is created specifically for your order, we aren't able to offer standard size or color exchanges.
Please review the size guide carefully before completing your purchase. If you have sizing questions before ordering, we're always happy to help.
What if I received the wrong item?
Please contact us within 30 days.
Include:
• Order number
• Email used at checkout
• Photos of the item
• A brief description of the issue
Once reviewed, we'll work quickly to provide an appropriate solution, which may include a replacement or refund when applicable.
Do I need to return a damaged item?
Please contact us before sending anything back.
If a return is needed, we'll provide complete instructions to make the process as simple as possible.
Who pays return shipping?
If a return is required because of a production or order issue, we'll explain the next steps and any applicable return instructions after reviewing your request.
How are refunds issued?
Approved refunds are returned to the original payment method used during checkout.
Depending on your bank or credit card provider, it may take several business days for the refund to appear.
Sizing, Colors & Product Appearance
How do I choose the correct size?
Every product includes sizing information to help you select the best fit.
If you're between sizes or have questions, feel free to contact us before ordering—we're happy to help.
Will colors look exactly like my screen?
We work hard to display colors as accurately as possible.
Because every monitor, phone, and tablet displays color differently, slight variations between your screen and the finished garment are normal.
Will every print be identical?
Each garment is professionally printed individually.
Small variations in print placement or color are a normal part of the production process and help make every item uniquely yours.
Why does artwork look slightly different on different shirt colors?
The appearance of printed artwork naturally varies depending on garment color, lighting, and fabric texture.
Product photos are designed to provide the best possible representation of each design before ordering.
Payments & Privacy
What payment methods do you accept?
Available payment options are displayed during checkout.
Every transaction is processed through secure, encrypted payment systems designed to protect your personal information.
Is my personal information protected?
Yes.
Your personal information is used only as needed to process, produce, and deliver your order. We respect your privacy and handle customer information responsibly in accordance with our Privacy Policy.
Do you send marketing emails?
Only if you choose to subscribe.
You can unsubscribe at any time using the link included in any marketing email.
Customer Support
What should I include when contacting support?
To help us assist you as quickly as possible, please include:
• Your order number
• The email address used at checkout
• A brief description of the issue
• Photos if your item arrived damaged or incorrect
How quickly does ZoksTees respond?
Most customer inquiries receive a response within 1–2 business days, and often sooner.
We're committed to providing friendly, helpful support and appreciate every customer who shops with us.
Where can I find your complete store policies?
You can find our Shipping Policy, Returns & Exchanges Policy, Privacy Policy, Terms of Service, Legal Notice, and Contact page in the footer of ZoksTees.com.
You can also access your customer account anytime at: