At ZoksTees, every item is made to order. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change-of-mind purchases.

However, if your order arrives damaged, defective, misprinted, or incorrect, we will make it right.

Return & Replacement Window

Please contact us within 30 days of delivery if there is an issue with your order.

Eligible issues may include:

• Damaged items

• Defective items

• Misprinted artwork

• Incorrect item received

• Incorrect size or color sent compared to the order confirmation

• Missing items from an order

Non-Returnable Items

Because our products are custom printed and made to order, we generally cannot accept returns or exchanges for:

• Ordering the wrong size

• Choosing the wrong color

• Buyer’s remorse

• Preference changes after delivery

• Items that have been worn, washed, damaged, or altered after delivery

• Items reported after 30 days from delivery

Please review the product description, color, and size information carefully before placing your order.

How to Start a Return or Replacement Request

To request help with an order issue, please contact us at:

Email: sales@zokstees.com

Please include:

• Your order number

• The email address used at checkout

• A brief description of the issue

• Clear photos of the item, print issue, damage, packaging, or incorrect product received

Once we receive your request, we will review the information and respond with the next steps.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

If your claim is approved, we may offer one of the following:

• A replacement item

• A refund to the original payment method

• Another appropriate resolution based on the issue

We may request photos or additional information before approving a replacement or refund.

Exchanges

We do not offer standard size or color exchanges because each product is printed after the order is placed.

If you received the wrong item, wrong size, wrong color, or a defective product due to an order or production error, please contact us within 30 days of delivery so we can review the issue.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Once a refund is processed, your bank, credit card company, or payment provider may take additional time to post the funds to your account.

Original shipping charges may not be refundable unless the issue was caused by a damaged, defective, misprinted, or incorrect item.

Return Shipping

If a physical return is required, we will provide instructions by email.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Depending on the situation, customers may be responsible for return shipping costs unless the item was damaged, defective, misprinted, or incorrect.

Order Cancellations

Because orders are sent into production quickly, cancellation requests are not guaranteed.

If you need to request a cancellation, please contact us as soon as possible at:

sales@zokstees.com

If the order has already entered production or shipped, we may not be able to cancel it.

Contact Us

For questions about returns, exchanges, replacements, or refunds, please contact us:

ZoksTees Customer Support
Email: sales@zokstees.com

We usually respond within 1–2 business days.